Privacy Policy
Last updated: May 13, 2026
This Privacy Policy outlines how ReviewGlow ("the Software," "we," "our") collects, uses, and shares personal information from users who use our platform. ReviewGlow is a software designed to help local businesses enhance their online reputation through various features such as review aggregation, automated review responses, review request campaigns, analytics, and process automation. We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Personal Data We Collect
We collect the following types of personal data from our users:
Identifying and contact information
Name, email address, IP address, phone number, login credentials.
Platform usage data
Information about reviews, responses sent via the platform, interactions with the review widget, performance and reputation analytics.
Data from automations and review request campaigns
Data from end-users (customers of local businesses), including names, email addresses, private feedback, public reviews, video testimonials, and information submitted via landing pages.
Browsing data
IP address, platform usage details (including cookies and similar tracking technologies).
Data processed through AI
AI is used to generate automated responses to reviews. The data processed includes the content of the reviews and any responses generated via our platform.
Purposes of Data Processing
We collect and process personal data for the following purposes:
- Review aggregation — We collect reviews from multiple platforms (Google, Facebook, etc.) and display them in a unified interface.
- Automated AI responses — Reviews may be responded to automatically using AI, which generates responses based on review content and pre-set parameters.
- Review request campaigns — We send email campaigns to end-users to encourage them to leave reviews or submit private feedback and video testimonials.
- Review sharing — We share collected reviews on users' websites via widgets and on social media platforms by generating images based on written reviews.
- Analytics and reporting — We provide analytics tools to monitor reputation and campaign performance.
- Process automation — We automate the sending of review requests through pre-configured workflows.
Legal Basis for Data Processing
Under the GDPR, we process users' personal data based on the following legal grounds:
Consent
For sending email campaigns and using AI for automated review responses.
Performance of a contract
To provide the services offered by ReviewGlow as requested by users.
Legal obligation
When we are required to comply with legal obligations.
Legitimate interests
To improve our services, protect platform security, and monitor the effectiveness of platform features.
User Rights (GDPR and CCPA)
Users of ReviewGlow have specific rights regarding their personal data, including the right of access, rectification, erasure, restriction of processing, data portability, and objection. California residents additionally have the right to know, the right to opt out of the sale of personal data, and the right to non-discrimination.
Data Sharing
We only share users' personal data with service providers, third-party integrations (e.g., Google, Facebook), and where required by law.
Data Security
We implement appropriate technical and organizational measures to protect users' personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security of the data.
Data Retention
We retain users' personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated to users through the platform or via email.
Contact Information
For questions or requests regarding this Privacy Policy or the processing of personal data, please contact us:
support@review-glow.com