Industry Playbooks

Review management for every industry.

24 industry-specific playbooks covering review timing, platform priorities, compliance, templates, and the exact automations that get results — for your type of business.

Reviews are the new storefront.

Across every industry, 87% of consumers read online reviews before choosing a local business. The challenge is the same whether you run a plumbing company or a SaaS product: satisfied customers rarely review spontaneously. The ones who do are often the most motivated — and not always in your favour.

Every industry has its own timing.

A restaurant review request at the table converts differently than one sent 3 hours after checkout at a spa. A doctor asks after a wellness visit — not after a difficult diagnosis. An Airbnb host reviews the guest first to trigger reciprocity. Platform choice, timing, and compliance vary by industry. These playbooks cover all of it.

Food & Drink

Restaurants

Get 5-star Google and Yelp reviews after every service. Table QR codes, SMS follow-ups, and AI-drafted responses.

Cafes & Coffee Shops

Build a reviews flywheel from your regulars. QR codes at the register, automated follow-ups, loyalty-app triggers.

Bars & Nightlife

Collect Google and Yelp reviews from busy nights — without interrupting service or the experience.

Hospitality & Travel

Hotels

Win on Google, Tripadvisor, and Booking.com. Automate post-stay review requests and respond at scale.

Bed & Breakfasts

Turn checkout conversations into 5-star reviews. The personal B&B touch makes in-person asks convert best.

Vacation Rentals

More Airbnb 5-star reviews with review reciprocity, mid-stay check-ins, and direct-booking Google reviews.

Health & Wellness

Doctors

HIPAA-safe patient review requests via SMS. Build your Google profile without compliance risk.

Dentists

More 5-star Google reviews after every appointment. Timed for peak satisfaction, fully HIPAA-compliant.

Medical Practices

HIPAA-safe review requests for multi-provider practices. One dashboard across all platforms and locations.

Gyms & Fitness Studios

Lobby QR codes to Google reviews. Milestone-triggered requests that convert members at peak motivation.

Spas

Post-treatment review requests timed for when the experience has had time to settle — not rushed at checkout.

Home Services

Plumbers

Google reviews after every service call. Integrates with ServiceTitan and Housecall Pro. Per-technician tracking.

Contractors

Turn closed jobs into 5-star reviews. Photo-prompt requests that boost Google Business Profile visibility.

Home Services

Google, Angi, and BBB reviews in one dashboard. Per-technician analytics and automated post-job requests.

Professional Services

Accountants & CPAs

After-tax-season reviews on autopilot. Maintain year-round velocity beyond the April spike.

Law Firms

Ethics-aware review requests for attorneys. Google reviews that win referrals — no bar association concerns.

Real Estate Agents

Google and Zillow reviews at closing. Capture peak satisfaction at exactly the right moment.

Automotive

Auto Dealerships

Post-sale and service reviews on autopilot. Covers both your sales floor and service department.

Auto Repair Shops

Google reviews after every service. Counter staff prompts and automated SMS at vehicle pickup.

Beauty & Lifestyle

Hair Salons

5-star Google and Yelp reviews per chair. Timed for when clients see their new look in natural light.

B2B & Technology

Software Companies

G2, Capterra, and Google reviews for B2B software. Route customers to the platform that matches your buyer.

SaaS Products

In-app review requests that convert. Triggered at moment-of-value — when the user just succeeded, not at launch.

HR & Staffing

Employers

Manage Glassdoor and Indeed reviews. Respond to employee feedback and protect your employer brand.

Staffing Agencies

Candidate and client reviews on autopilot. Two distinct audiences, one unified dashboard.